This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@yemensidrhoney.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Shipping delivery varies by the shipping method, but shipping typically takes 2-5 business days for our customers in the US, 5-14 business days for Canada, and between 1-4 weeks for all other countries. NOTE: In very rare cases, packages may experience extra delays if they get held for longer period during the custom clearance process.

In the rare event that your order arrives damaged, please take photos of the product in question and email our customer service team viainfo@yemensidrhoney.comwith the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing that the quantity is not less than 90%, and no more than one jar has been opened.